Category 09 / 10
Customer support bots for Telegram
Helpdesks, FAQ answers and handoff to a human agent, for businesses that talk to customers on Telegram. Some connect to a Telegram Business account and reply in its private chats.
01 / What they do
What these bots do
- Helpdesk and tickets.Turn customer messages into tickets that a team can assign and answer.
- FAQ and first answers.Answer common questions instantly and hand the rest to a person.
- Telegram Business chatbots.A bot connected to a Business account can read and reply to its private chats, within the chats you choose.
- Feedback and ratings.Ask customers to rate a conversation after it is resolved.
02 / Before you add one
Check before you add one
Read the permission request before you tap Add or Start.
- Business connection scope.A bot connected to a Telegram Business account can read the private chats you assign to it. Limit it to the chats it should handle.
- Customer data.Tickets hold names, messages and sometimes order details. Check where they are stored and who on the vendor side can read them.
- Handoff.An automated answer should make it obvious how to reach a person.
- AI answers.If replies are generated by a model, the bot should not invent prices, policies or promises your business has not made.
03 / How we review
How tg.bot reviews this category
Every listing is checked by a human before it appears, and re-checked every 90 days.
- 01
Tested end to end: customer message, automated reply, handoff and agent answer.
- 02
Data storage location and retention are documented.
- 03
Business connections can be limited to selected chats and revoked.
- 04
Customers can always reach a human.
04 / Listed bots
Listed bots
Open for submissions
No bots listed here yet.
Submissions in this category are being reviewed by a person. Bots appear on this page only after they pass, never because someone paid.
Submit a bot